
You've got questions, we've got answers!
I am ready to place an order, what should I do?
- Simply place your order right here on our website
- If you have any questions, please don’t hesitate to give us a call at 737-320-9406.
When will I receive my firepit?
At Frontier, we’re still a small business, designing & building all of our firepits byhand. Therefore, you can expect to receive your firepit within 4-8 weeks (shorter if possible!)
What kind of metal is used to make your products?
Our firepits are made from CorTen steel.
My firepit looks different from the photos online, will my firepit change color over time?
Yes it will. The beauty of our product is that cor-ten steel oxidizes from heat & moisture, eventually resulting in a patina shade of dark brown. It typically takes a few months to achieve the darker brown color as featured on our website.
How often do I need to clean out my fire pit and what should i use to do so?
We recommend cleaning out your firepit after each use to avoid ash build-up, and expedited aging. Ash build-up can cause the airflow in the bottom of the pit to be blocked, which can result in a less efficient fire. The best way to remove the ash from your firepit is to use a shovel or vacuum designed for removing ash. Always allow sufficient time for the ashes to cool before scooping or vacuuming them out.
Can I leave my firepit outside year round?
Yes. Our pits are made to last, in rain, snow, and everything in between.
Will my firepit get hot?
Yes, the heat from your fire will be absorbed by the steel, and can be hot to the touch. Just like any fire, keep little ones and pets from getting too close.
How does shipping work?
Find everything you need to know about our shipping process here!
What kind of payment do you accept?
All major credit cards are accepted.
How do you handle returns?
If you are unsatisfied for any reason, simply ship it back to us, and we will provide a full refund. While we do offer free shipping to you, we do not offer free return shipping, unless the product was damaged in transit.
Do you offer financing?
We are happy to offer the convenience of financing via ShopPay, so feel free to select that option at checkout.
Do you offer a warranty?
We do, just click here for more details!
Do you sell gift certificates?
Yes! We can offer a gift certificate for your desired amount, just send us an email to howdy@frontierdesigns with questions. Our team will take your payment over the phone, and send you a gift certificate via email or by mail.